Return and Refund Policy

At AKTIVAstore, your satisfaction is our priority . That's why we've designed a returns and refund policy that's fair and easy for you.

1. Returns

If for any reason you are not completely satisfied with your purchase, you can return the products within 14 calendar days of receiving your order.
In order for us to accept your return, it is important that the following conditions are met:
- The product must be in its original packaging, unopened and in perfect condition.
- It must not show any signs of use.
- Must include all original tags and accessories.

2. Refunds

Once we receive the returned product, we will inspect it to ensure it meets the above requirements.
- If everything is in order, we will process your refund within 7 business days.
- Refunds will be made exclusively to the original payment method, in this case, cash on delivery.

3. Return costs

Shipping costs for returning the product will be borne by the customer, except in cases where:
- The product is defective.
- There was an error in the shipment.

In the case of returns, the customer will be responsible for the associated shipping costs. We recommend using a trackable shipping service to ensure the product arrives safely at our facilities.

4. Products not eligible for return

For hygiene and safety reasons, some products cannot be returned if they have been opened. These include:
- Creams.
- Cosmetics.
- Personal care items.

5. Returns procedure

If you wish to make a return, follow these steps:
1. Contact us within 14 calendar days of receiving your order. Write to us at info@aktivamarca.com indicating:
- Your full name.
- Order number.
- Reason for return.
2. Our team will send you the necessary instructions to manage the return.

6. Promotional Items and Final Offer Policy

At AKTIVAstore, we want to make sure you're clear about our policies regarding promotional products and final offers. Therefore, we've established the following rules:

Promotional Items

Products purchased during special promotions or temporary discounts are eligible for returns within the established 14-day period, provided they meet the general return conditions, such as being in their original packaging and showing no signs of use.

Items on Final Sale

Products marked as "final sale," including clearance items or special last-chance discounts, are not eligible for returns. This condition will be clearly indicated in the product description. We recommend checking this information before making your purchase.

If you have any questions or need more information, don't hesitate to contact us. At AKTIVAstore, we're here to help.

Thank you for trusting us!