Shipping Policy

At AKTIVAstore, all shipping is free and guaranteed for all orders, regardless of the purchase amount. Our goal is to offer you a convenient and hassle-free shopping experience.

1. Shipping Times

- Orders over 50 euros:
- Estimated delivery in 1 to 3 business days.
- This period may be extended in the event of high demand or exceptional situations.

- Orders less than 50 euros:
- Estimated delivery in 4 to 7 business days.
- The same considerations apply for periods of high demand.

- Important note:
Shipping times are calculated in business days (Monday to Friday, excluding local or national holidays).

2. Delivery Management and Communication

- Prior confirmation: We will contact you by phone or email to coordinate delivery.

- Second delivery attempt: If you are not available on the first attempt, we will make a second attempt at no additional cost.

- Failed shipments: If we are unable to deliver your order after two attempts, it will be returned to the warehouse. In this case, you can request a new shipment for an additional fee.

3. Cash on Delivery

We offer the option of paying in cash upon delivery. To ensure a smooth and clear process:
- Make sure you have the exact amount ready, as delivery drivers don't usually carry change.

- In case of order rejection:- You must complete a return form and cover the shipping and return costs.
- These costs will depend on the place of origin of the product (national or international).

4. Interferences and Exceptions

- High demand: During special promotions (such as Black Friday or Christmas), shipping times may be longer. We will keep you informed of any changes.

- Products of international origin:
- In some cases, products may be shipped from warehouses outside of Spain. This may impact shipping times and return costs.
- If you have any questions about the origin of the product, please contact us before making your purchase.

5. Our Commitment

At AKTIVAstore, we want your experience to be excellent. If you have any questions or need assistance, we are available at:
- Email: info@aktivamarca.com