Terms of Service

1. General Conditions of Service

Our store is committed to offering quality products at competitive prices. All available products are subject to stock availability and the conditions established in this policy.

By making a purchase, the customer accepts the terms and conditions detailed here.

2. Payment Method: Cash on Delivery

We offer cash on delivery as a payment option for our customers' convenience. This method means payment is made upon receipt of the product.

- **Important**: Please ensure you have the exact amount available at the time of delivery, as the carrier may not have change.
- **Note**: If the order is rejected without a valid reason at the time of delivery, we reserve the right to restrict the customer from future purchases in our store.

3. Cancellation Policy

Cancellation requests must be made within the first **4 hours** after placing the order, as long as the order has not been processed or shipped.

To request a cancellation, please email **info@aktivamarca.com** with the following information:
- Order number.
- Full name of the client.
- Reason for cancellation.

Our team will review the request and confirm whether it can be processed.

4. Warranty and Limitations

We do not offer explicit warranties on our products due to our focus on offering the best prices. It is recommended that you carefully review specifications and descriptions before making a purchase.

If you receive a defective or damaged product, you can return it according to our **Returns and Refund Policy**.

5. Delivery Delays

Delivery times indicated are estimated and may vary due to external factors, such as:
- Logistical delays by the carrier.
- Customs issues (if applicable).
- Extreme weather conditions or other events beyond our control.

If a significant delay occurs, we will contact the customer to inform them and offer alternatives.

6. Customer Responsibility

The customer must provide complete and accurate information when making a purchase, including:
- Full name.
- Correct shipping address.
- Updated contact information.

In the event of errors or incomplete data that prevent delivery, the customer will be responsible for additional reshipping costs.

7. Applicable Law and Conflict Resolution